Tynwald Residential Home Fees and Testimonials

QUOTES
Taken from the inspection report from CQC carried out in August 2016 during a routine inspection.

Staff were caring, compassionate and responsive to people's needs and interactions between staff and people were warm, friendly and respectful. People commented positively about the openness of the management structure and were complimentary of the staff and registered manager. People told us they were happy; they liked living at the service and felt safe. One person told us, "I think I have found the best care home in town, they are very careful with you". Another person said, "They treat me really well here and if I use my call bell, somebody comes quickly; they always do". A visiting relative told us, "All of the staff are endlessly patient, it matters to each one of them that the people here are well looked after." Staff had time to chat with people and interact with them. People and their relatives spoke positively about the quality of care provided. People told us they had confidence in the staff who supported them, they felt staff understood their needs and knew how to meet them. One visitor told us, "I couldn't speak more highly of the staff". We were told how good the food was.One person said, "The food is lovely, I'm looking forward to lunch". A relative told us, "I've eaten here, the food is very good, there's plenty of choice, it's always lovely". There was lighthearted banter between staff and people; people enjoyed the interaction with visiting volunteers who assisted with some activities. Visitors were offered drinks and biscuits; the atmosphere was friendly, open and accommodating, visitors told us they were always made to feel welcome.

Fees

You will be assessed for your support needs, fees will be discussed on an individual basis but will include

24 Hour care and support by a team of qualified, caring staff.
A pleasant room.
Use of all facilities, including lounge and conservatories.
3 home produced meals a day as well as snacks and drinks.
A range of activities.

The knowledge that there is always someone on hand to treat residents with the dignity and respect they deserve.

We are a preferred provider for the KCC and have some rooms available for KCC funded residents.

*Frailer residents requiring extra care may have to pay a slightly higher rate.

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"All of the staff are endlessly patient, it matters to each one of them that the people here are well looked after."

"The food is lovely. I'm looking forward to lunch."

"The staff couldn't be kinder, they are warm and sincere."